Terms And Conditions

 

 

 

When you make an order with us this shows that you accept our terms and conditions as follows.

 

Any queries can be sent to [email protected] – we aim to respond to all enquiries as soon as possible, or within 3 working days.

 

Availability

 

Because we are a shop in real life as well as online, our availability on the website may not be immediately up to date with our stock in store.  Therefore all of our listed items are subject to availability and may be liable to change, and we reserve the right to cancel your order up to the moment of delivery.

 

Orders

 

We can only accept orders in store or online. We do not accept orders over the phone or by post and can only process orders online through Paypal. – no other method, including cheques, BACS, will be accepted on our website.

 

For pre-order items, you will be charged at the point of pre-ordering, and we will aim to post your item so that it reaches you on the release date. For click-and-collect pre-ordering customers, we aim to make the item available to collect in store on the release date. While delivery or availability on the release date is not always possible, (because we are reliant on release dates and suppliers), we aim to notify customers of changes to the expected delivery date of availability of their item via email.

 

Whilst we make every effort to ensure availability and quantities available are accurate, pre-orders of limited editions and exclusives are not guaranteed.  Where orders cannot be satisfied your order will be refunded.

 

When filling out the order form, it is necessary to complete all of the required boxes. We are not responsible for undelivered orders due to incorrectly filled out forms. If you have submitted incorrect delivery information, please contact us directly to attempt to amend this as soon as possible. In the event that an item is returned to us as undeliverable due to incorrect delivery information provided to us by a customer, that customer will have to pay additional re-delivery charges incurred by us to re-send this item to the correct address.

 

If you do not receive a confirmation email from us after placing an order, please check your spam folders before contacting us via email.

 

Condition

 

All records are considered mint/ in salable condition unless otherwise stated.   Most records arrive shrink wrapped, but not all.  Where there is ambiguity as to the colour/variant of limited editions we reserve to right to open the record in order to ensure accuracy of description.

 

Postage and Packaging

 

Postage fees are calculated at according to your stated shipping address and are clearly stated at check-out in your basket. Click and collect customers must select Local Pickup in order to bypass delivery charges.

 

 

A “tracked/recorded” mail service is available, but is subject to further costs, and subject to notification in the order notes.

Due to the varying size and weight of products we reserve the right to amend shipping costs at the checkout or request additional funds to cover shipping costs where applicable.

If you order a range of different formatted items, you will be charged the highest amount for the first item and the “additional” charge for every successive item.

 

UK

7″/t-shirt/tote: £1.50 first item, £1 for an additional item

LP/12″/10″: £2.50 first item, £1 for an additional item

Double LP: £3.50 first item, £2 for an additional item

Boxsets/Hifi equiptment: Email for details

Rest of Europe

UK x 2.5

Rest of World

UK x 3.5

 

 

We are not responsible for customs charges for overseas items, and we are not responsible for any orders held for any length of time at customs.

 

 

 

 

 

Delivery

 

We attempt to process deliveries (that are not preorders with future release dates) within 2 working days of confirmation. Larger orders and overseas orders may take longer to process. If an order, or any part of an order, becomes unavailable after purchase online, we will contact the customer to discuss whether they want to wait to process the entire order, once in stock again, together, or to post the order in separate parts.

 

Orders are sent, unless otherwise requested, by unrecorded Royal Mail. We therefore offer no compensation for losses, and delivery estimates are subject to Royal mail services and local postal services

 

Estimated (not guaranteed) delivery times

UK – 2 to 4 business days from date of posting

Rest of Europe – 4 to 7 business days from date of posting

USA / Canada – 7 to 14 business days from date of posting

Rest of The World – 7 to 20 business days from date of posting.

 

When orders aren’t delivered by the expected time, please check your confirmation email and ask your local Royal Mail sorting office before contacting us.

 

Right To Cancel

 

You may cancel an order for goods (except tickets) for any reason within 14 calendar days, beginning with the day after the day on which you received the goods. If you cancel an order within this timeframe, you must notify us in writing at the email address above and wait for a response before returning the goods. It is your responsibility to take reasonable care to ensure the goods are not damaged in transit when you return them and are received by us at the address displayed on the website. Return postage will be at your cost.

We’ll provide a full refund for goods returned in accordance with these conditions as soon as possible and no later than 30 days after we receive the notice of cancellation from you. Note that postage costs in these circumstances are not refundable. It’s your responsibility to retain possession and to take reasonable care of the goods in the period prior to cancellation and until you return them to us. No right to cancel applies to audio or video recordings or computer software if they are unsealed by you. Your statutory rights are not affected.

We try to get your order out to you as quickly as possible. If your item is in stock, it can be often be ready for dispatch within half an hour. Because of this, it’s important to double-check your order before it’s submitted.

We do understand that everyone makes mistakes and occasionally you might want to amend or cancel an order. If so, please email us as quickly as possible with us as much information as you can and we’ll do our best to help. However, if your order is already being processed we may not be able to change details or cancel it. You are of course entitled to return the item(s) as above within 14 calendar days of receipt.

 

Wrong or Faulty Items

 

We must be notified of any wrong or faulty items delivered within 14 days of delivery, and of non-delivery of items within 3 months of a dispatch notification from us. We are not liable for any items damaged or lost during delivery. If the recorded/tracked delivery option has been chosen, Royal Mail are liable for safe and correct delivery of items.

 

 

Tickets

 

One purchased, tickets to events promoted by the LP Cafe cannot be re-sold. We reserve the right to reject tickets not held by the correct ticket-holder.

 

It is the responsibility of the ticket holder to know the correct date and time of any event, and to check for cancellations or rescheduling. We will attempt to publicise changes to live events online as well as emailing all ticket holders.

 

The LP Café’s Privacy Policy

 

This policy relates to www.thelpcafe.com which is owned by The LP Café Ltd, whose principal place of business is:

173 The Parade, Watford WD17 1NJ.

This privacy statement tells you what to expect when we process your personal information. It applies to all users of thelpcafe.com and visitors to The LP Café. This is the main privacy statement for The LP Cafe, however, some of our services may have additional privacy notices which will be provided to you when you engage or register for such a service. It is important for you to read this statement in full to understand how we use your data and your rights in relation to your data. We need to process personal data in order to deliver your purchases, our newsletter and services to you:

We’re committed to treating your information securely, with respect and in line with data protection law.

We keep this privacy statement under regular review and will place all updates of this statement on our website as soon as is practicable.

For further information you can contact us as follows:

The LP Café

173 The Parade

Watford

WD17 1NJ

Email: [email protected]

For independent advice about data protection issues, you can contact the Information Commissioner:

Information Commissioner

Wycliffe House, Water Lane

Wilmslow

Cheshire

SK9 5AF

Phone: 0303 123 1113

Email: [email protected]

Website: www.ico.org.uk

 

 

What information is collected and how is it used?

The LP Cafe will only collect personal information when we need it. The type of information we need from you will relate purely to contact information allowing us to communicate with you. When we ask you for information, we will make it clear why we need it. We only collect personal information when you complete forms on our website, either when you purchase something from us, register with our website, or sign up to our newsletter.

Purchasing merchandise from us:

We will need your name, email address and postal address.

It’s in our legitimate interests for us to store and use this information as the basis of ongoing communication with you in order to arrange details of a proposed sale.

Receive email updates / newsletters:

We will need your name and email address.

We need your consent to be added to our mailing list.

We will use this information to provide you with emails and newsletters relevant to The LP Cafe, our shop and services.

 

How will we protect the information about you?

We will apply appropriate technical and organisational measures to ensure your personal information is secure. For example, we have systems in place to ensure that access to personal information is restricted to authorised individuals on a strictly need-to-know basis.

When we need to share personal data with contractors and third-party suppliers, our relationships are governed by our contracts with them which include strict data sharing and confidentiality protocols.

We will not discuss your personal information with anyone other than you unless you have given us prior written authorisation to do so or where we have received a clear verbal instruction from you (as a one-off circumstance).

 

Who will we share your information with?

We will never share personal information with other organisations for third-party marketing purposes.

Sometimes we will need to share personal information we hold about you with other organisations who provide services on our behalf. When sharing information, we will comply with all aspects of current data protection law. All our data sharing relationships are governed by contracts which include strict data sharing and confidentiality protocols.

Where sharing is in our legitimate business interests, we may share your information without seeking your consent first. This may be with police, HMRC and other relevant authorities. We may also share information when required by law for example where ordered by the Court or to protect an individual from immediate harm.

 

What are your rights in relation to your data?

We are committed to upholding your rights in respect of your personal data.

The right to be informed

Through the provision of this and other privacy notices on our website, we’ll be open and transparent about how and why we use your personal information.

The right of access

You have a right to ask us what personal information we hold about you and to request a copy of your information. This is known as a ‘subject access request’ (SAR).

SARs need to be made in writing and we ask that your written request is accompanied by proof of your address and identity.

If you are seeking to obtain specific information (e.g. about a particular matter or from a particular time period) it helps if you clarify the details of what you would like to receive in your written request.

If someone is requesting information on your behalf they will need written confirmation from you to evidence your consent for us to release this and proof of ID (both yours and theirs).

We have 30 calendar days within which to provide the information you’ve asked for (although we will try to provide this to you as promptly as possible).

The right to rectification

You can ask us to rectify your personal data if it is inaccurate or incomplete. Please help us to keep our records accurate by keeping us informed if your details change.

The right to erasure

The right to erasure is also known as ‘the right to be forgotten’. In some circumstances, you can ask us to delete or remove personal data where there is no compelling reason for its continued processing. This is not an absolute right, and we will need to consider the circumstances of any such request and balance this against our need to continue processing the data. Our response will also be guided by the provisions of our retention schedule.

The right to object

You can tell us you object to us processing your data to provide update emails.

You can specifically opt-out of emails at any time by following the link at the bottom of each email.

 

How long will you keep my data?

We only hold records during the period of our relationship and for a set period afterwards to allow us to meet our legal obligations, including resolving any follow up issues between us. If you opt out of email updates and newsletters your data is removed from processing immediately.

Please contact us if you would like any more information.

 

What cookies do we use?

To make this website simpler to use, we sometimes place small files on your computer. These are known as cookies – almost all websites use them. Cookies have many uses and most are not damaging to your privacy – all of the cookies used on this web site fall into that category. We do not use cookies that collect or transfer your personal data to other web sites for advertising or any other purpose.

Cookies are used on this site purely to improve services for you through, for example:

Enabling a service to recognise your device so you don’t have to give the same information several times during one task

Recognising that you may already have given a username and password so you don’t need to do it for every web page requested

Measuring how many people are using the site, so it can be made easier to use and there’s enough capacity to ensure it is fast enough

We use Google Analytics to measure how many people use this site. We do this to make sure the site is meeting users’ needs and to understand how we could improve it.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store any personal information (e.g. your name or address) so this information cannot be used to identify who you are. We also do not allow Google to use or share our analytics data.

The following cookies are used by Google Analytics:

_utma stores a randomly generated number for 2 years

_utmb stores a randomly generated number for 30 minutes

_utmc stores a randomly generated number until you close your browser

_utmz stores a randomly generated number and anonymous information on how the site was reached (e.g. direct or via a link or a search) for 6 months

The following cookie is used to provide other normal website functions:

asp.net_sessionid stores a randomly generated number until you close your browser

If you do not wish to accept any cookies on to your device you can disable them by adjusting the settings on your browser. However this is likely to adversely affect the functionality of websites you visit.

For further information visit: www.allaboutcookies.org